Delivery & Returns

Postage Rates
Ribbon Oasis are pleased to offer FREE postage and packaging on all orders over £15.00; orders below £15 will be charged a flat rate of £1.20. At this moment, we can only offer this rate within the UK – for international orders the following rates apply (please note if this rate does not cover the airmail cost packages would be sent surface mail – please allow six weeks for surface mail delivery)

Europe - £1.75

Rest of World - £2.50

Delivery Times
Orders are generally shipped within 12-24 hours as long as cleared payment is received. If you require your order urgently, please let us know and we will do our best to get it to you as quickly as possible. For URGENT orders you can opt to pay for special delivery at checkout, if we are on holiday this option will be turned off.  There are, of course, circumstances that can affect dispatch of orders, but we will endeavour to make any announcements regarding holidays or absences well in advance.

Payments
All payments are taken via Paypal or Nochex – please note that you do not need to have a Paypal account to send money to us. Please note that we cannot take orders via the telephone.  You can also pay by cheque.

Important info for Ribbon Purchases
It is the nature of dyed materials that there can be variations from one production run to another – we strongly advise that you purchase the volume of ribbon you require to finish your project as we cannot guarantee that further purchases will match previously supplied ribbon. The pictures we take of our products are taken in as natural a light as possible. However, different monitor settings can make colours look different to the actual ribbon, and you are strongly advised to purchase single metres of ribbon as samples if a precise colour is vital to your project.

Please note that several manufacturers may use the same colour name for their ribbon. These ribbons may not necessarily match. If you are ordering several different types of ribbon in the same colour, you are strongly advised to contact us for advice on compatibility.

Unless stated in the description, all the ribbon we sell is dispensed from a large spool. We do endeavour to cut multiple metre purchases within one continuous length but occasionally there are splices in the ribbon which we do not ship to our customers so the amount may be split. Also there is a maximum amount that can be dispensed in one go – this depends on the style and thickness of the ribbon. Ribbon is either hand wound and supplied in plastic bags, or wrapped around card – this depends on the amount of ribbon purchased and the style of the ribbon. Small amounts of ribbon will be mixed into one packet.

Whilst we try to keep the online store as up-to-date as possible, there may occasionally be items that are out of stock when we receive your order. We do not currently operate a backorder system - if an item is out of stock at the time you order, you will be informed of this. Note that newly introduced items are often difficult to restock at short notice.

We try our best to ensure that the packaging we use protects your purchase and always send goods out in pristine condition. However, we cannot accept liability for items damaged in transit. In this instance, you must contact the post office. It is useful if you photograph visibly damaged packaging before opening.

Missing packages – Royal Mail state that packages posted first class should arrive within 1 to 3 working days, however they can occasionally take longer.  Royal Mail do not consider an item lost until 15 working days (not weekends or bank holidays) have lapsed and they will not process a claim until this period has passed.  We adhere to this timescale for replacing a missing order as they often do arrive after taking the scenic route.  If your order is URGENT please opt to pay for Special Delivery at checkout as this is the only service Royal Mail guarantee will arrive “next day”.  Please inform us the package has arrived within a few days we will then advise when the 15 working days has lapsed and ask you to let us know if the package has arrived.  Please do check with your neighbours and your local sorting office as the postman may have inadvertently forgot to put a card through your door!  Once we file a missing parcel claim with Royal Mail they may contact you to verify you have not received the package and ask you to sign a declaration stating this.  Royal Mail will investigate as there may be a problem with your area, they usually take 7 to 10 days to complete their investigation and only then will they compensate for the loss.  These timescales are set by Royal Mail and we cannot shorten their process.

Goods that are faulty or not as described can, of course, be returned. Please contact us for a return authorisation number. We cannot accept the return of goods that you simply don't like – if you are unsure of a colour you can purchase just one metre as a sample or send a SAE and request a sample before purchase.